Frequently Asked Questions

Product Related

Do you have samples or testers to try?

No we don't have due to hygiene and safety concerns.

Is your product safe?

Yes, WooS is generally safe when used as suggested. However, if you are pregnant or under a doctor's care, consult your physician.

Birch wood is a non-toxic wood and doesn't produce any toxic fumes when reacted with essential oils.

Only 100% pure therapeutic grade undiluted essential oils were used in our formulation with no animal testing.

What is the science behind WooS?

Click here to learn more on the science behind WooS.

Is there any nicotine in WooS Wicks (Freedom)?

No. Only pure essential oils to help you ward off nicotine addictions & withdrawals.

Do you have a bulk purchase pricing and policy?

Yes, we do! Just shoot as an email to for more information.

Do you offer affiliates, dropshipping or agent system?

Yes, we do! Just shoot as an email to for more information.


How do I purchase from WooS?

You can choose to purchase via;

1. Our website: (fastest and most convenient)

2. Email:

3. Whatsapp: 60111175432

4. Shopee

5. Lazada Mall

We do not have a physical store at the moment, so all purchases are made online only.

What are the available payment methods?

We accept most major payment methods;

1. Internet Banking via iPay88 payment gateway

2. Credit Card (Visa or Mastercard) via iPay88 payment gateway

3. E-Wallet (Boost, Touch n Go, GrabPay, GrabPaylater) via iPay88 payment gateway

4. PayPal

5. Atome 3 months installment via iPay88 payment gateway

6. Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end)

7. Invoice / Cheque / Offline Bank Transfer / Payment at our store

Kindly contact us for further details if you wish to complete your purchase via manual bank transfer

What is the transaction currency?

All transaction currency is in Malaysian Ringgit (RM)

Can I use multiple discount/coupon codes at checkout?

No, only one discount/coupon code can be used at a time at checkout. 

Ongoing promotional codes can't be used with loyalty rewards code.


What courier do you use?

Our default courier is PosLaju.

How long does it take for my package to arrive?

Orders are usually shipped out within 1 working day upon successful purchase, unless informed otherwise. 

Depending on your location, usually takes 1-5 working days for your parcel to arrive.

Please expect a delay in delivery during festive or peak season.

*Note: You will receive an email containing the tracking number once your order has been shipped out (check your spam folder if it is not found in your inbox).

How much is the shipping charge?

Shipping charges depends on location and weight. You can check out the shipping charges at checkout. 

We offer free shipping for all orders RM100 or more (Malaysian addresses only).

Do you ship outside Malaysia?

Yes, we now ship internationally! Please send us an email at or WhatsApp us at 601111754322 to get the shipping fee.

Do you offer self pickup and rider delivery (Grab, Lalamove)?

Yes we do offer these service at our facility in Bukit Jelutong at the following office hours:

Monday - Thursday: 9am - 5pm except 1pm - 2pm

Friday: 9am - 5pm except 12.30pm - 2.30pm

*Note: Order confirmation needs to be done at least 2 hours before pickup.